Support
What We Do
We empower organizations to enable their employees to have the freedom to work from anywhere and be at their productive best.
900+
Global Enterprise Customers
200+
Active Partners
300+
Strong Team
Why Accops?
We believe the next world war will be fought on desktop PCs. For those of you who always wanted to be a soldier, it's your chance to become a cyber soldier by engineering, architecting, and supporting cybersecurity solutions to critical enterprises, governments and government institutions, businesses, and the general public at large. Accops is proud to build cybersecurity and IT infrastructure products to fuel the “Make In India” and “Atmanirbhar” goal of the Indian government. Join Accops and help make the world a safer place.
Stand Out from the Crowd
Work on core networking, OS, cybersecurity, virtualization, and scalable cloud technologies to engineer direct value to end customers.
Enjoy the Start-up Chaos, Safely
Experience the thrill and vitality of a start-up, and foster a culture of continuous innovation with an agile approach to deliver customer delight.
Create Long Term Value
In your career journey, every company acts as a building block. At Accops, you will make good friends, meet great mentors, and gain immense experience. We promise to make a positive impact on your life.
Our Values
Integrity
We standby our words. We do what we say
Excellence
We deliver the best and demand the best
Empathy
We create win-win solutions under constraints for all
Wisdom
We take intelligent risks
Joy
Keeping those around us happy, makes us happy
What We Offer
Our workforce is spread across the length and breadth of India, right from Kashmir to Kanyakumari and Bengal to Kutch
- Work from home, forever for suitable teams
- Cool and nice office in Pune for new joinees and office lovers
- Medical insurance for family and parents
- Unlimited leaves for long-term employees
- Sponsored training programs
- ESOP for deserving members
Life At Accops
The culture at Accops is fantastic. The senior management shows tremendous faith in us and encourages us to have our own individual working style.
Damanjeet Singh, Presales Engineer
My time with Accops has tremendously helped me to grow as a professional. The best thing about Accops is that they believe in their people and provide a conducive environment to bring the best out of everyone.
Bharti Singh Bhati, Quality Assurance Engineer
I work on new challenges every day, building capabilities across channels to grow our business and help our customers in their digital transformation journey.
Faizul Dar, Partner Success Manager
No two days are the same at Accops. Every day is exciting as I get to work alongside some of the best in the business and learn from them.
Ayushi Nanda, Lead Generation Champion
As someone new to the industry, I have got the best mentorship I could possibly imagine. I have had the freedom to explore and work on different functions.
Sharath Kodi, Associate Systems Engineer
The culture at Accops is fantastic. The senior management shows tremendous faith in us and encourages us to have our own individual working style.
Damanjeet Singh, Presales Engineer
My time with Accops has tremendously helped me to grow as a professional. The best thing about Accops is that they believe in their people and provide a conducive environment to bring the best out of everyone.
Bharti Singh Bhati, Quality Assurance Engineer
I work on new challenges every day, building capabilities across channels to grow our business and help our customers in their digital transformation journey.
Faizul Dar, Partner Success Manager
No two days are the same at Accops. Every day is exciting as I get to work alongside some of the best in the business and learn from them.
Ayushi Nanda, Lead Generation Champion
As someone new to the industry, I have got the best mentorship I could possibly imagine. I have had the freedom to explore and work on different functions.
Sharath Kodi, Associate Systems Engineer
The culture at Accops is fantastic. The senior management shows tremendous faith in us and encourages us to have our own individual working style.
Damanjeet Singh, Presales Engineer
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Browse Open Positions
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Engineering
Senior Software Engineer - C, C++ on Linux
Education:
BE/BTech/MCA/MTech (Preferably CS/IT)
Experience:
5-8 yrs |
Location:
Pune / Remote
Technical Skills Required
Mandatory:
- Excellent C & C++ programming skills ( 7+ years).
- Minimum 1-year exposure to Python server-side development.
- Socket programming on Linux (POSIX Threaded model).
- Proven experience developing and debugging complex,multi-threaded, real-time systems.
- At least 5 years in Linux operating systems and programming environments.
- Experience in writing high-performance and scalable servers, especially web servers, load balancers, HTTP proxy, VPN like products.
- Good understanding and use of algorithms, design patterns and data structures.
- HTTP protocol know-how.
- Good understanding of Network Security.
- Must have worked on optimizing software and code for high performance requirements along with scaling needs (Vertical and Horizontal scaling needs).
- Should understand software architecture, network architecture and all the related topologies related to software.
- Knowledge of version management tools like GIT,mercurial, perforce, etc.
Good to have:
- Programming experience in LDAP, RADIUS, SAML. DNS,Load-balancer, SSL, Networking protocols
- Protocol designing
- Experience with NGINX or HTTP parsers
- Knowledge of Linux or Windows kernel Drivers
- Kubernetes and Container technologies
Roles and Responsibilities
- Design develop and implement Accops products requirements.
- Manage and scale the existing the product.
- Manage the team from technical perspective.
- Contribute in the process like code review, Version Management and Product backlog management.
- Make sure the product is delivered with the desired expectation.
Soft Skills Required
- Strong communication skills (verbal and written both)
- Proactive
- Self-motivated
- Logical bent of mind (Analytical)
- Team player & quick learner
- Flexible/adaptable
- Multi-Tasking
- Excellent team player
- Self-motivated individual that works well independently and enthusiastically
Software Engineer -II / III
Education:
BE/BTech/MCA/MTech (Preferably CS/IT)
Experience:
3-7 years |
Location:
Pune/Hybrid
Technical Skills Required
Mandatory:
- 2+ years of C & C++ programming experience.
- At least 1 project utilizing socket programming on Linux(POSIX Threaded model)
- Experience in developing and debugging multi-threaded, real-time systems.
- Understanding of Linux operating systems and programming environments.
- Good knowledge of Networking
- HTTP protocol knowhow
- Understanding of OWASP and Network Security
- Should understand software architecture
- Should have knowledge of any version management tools like GIT, mercurial or perforce etc.
Good to have:
- Knowledge of Linux kernel
- Design Patterns
- Network programming experience (ADS, LDAP, DNS,Load-balancer)
- Understanding and use of algorithms and data structures.
- Kubernetes and Container technologies
Roles and Responsibilities
- Develop and implement Accops products requirements.
- Understand and maintaining existing the product
- Follow and contribute in the process like code review,Version Management and Product backlog management
- Timely delivery of assigned tasks
Soft Skills Required
Mandatory:
- Clarity of thought
- User Centric Approach
- Sincere
- Proactive
- Self-motivated
- Logical bent of mind (Analytical)
- Team player
- Flexible/adaptable
Desirable:
- Strong communication skills (both written and verbal)
Presales
Associate Technical Sales Engineer - I
Education:
BE/BTech/MCA/MTech(Preferably CS/IT)
Experience:
2 to 10 years |
Location:
Delhi
Technical Skills Required
- Basic knowledge of Desktop and Application support.
- Basic knowledge and understanding of computer networks/networking.
- Basic knowledge of different types of OS - Windows 7, 8, 10 &/or any of the Linux - Ubuntu, Red Hat, Debian etc.
- Understanding of basic networking devices such as firewalls, switches, routers, etc.
- Knowledge of Networking fundamentals OSI.
Behavioral Attributes Required:
- Excellent communication skills (both written and verbal)
- Self-motivated & a go-getter
- Logical bent of mind (Analytical)
- Team player
- Flexible/adaptable
Roles and Responsibilities:
- Attending to POC to provide presales support to customers as per defined TATs and SLAs.
- Be part of cross-functional team discussions (QA – Quality Analysts, Security Analysts,Development team).
- Adapt and implement new technologies related to Zero trust network & Virtualization verticals.
- Implementation and Configuration of products on Cloud Technologies and On-prem virtualization environment.
- Provide solution documents, KB articles,Incident/Preliminary analysis Document & RCAs.
- Reproduce customer issues and if required,analyse the root cause; check and verify any viable solutions available other than development – such as creating scripts, simple solutions etc.
- Documentation as per the defined process and format.
- Open to travel to the Client location.
Partner Presales Engineer
Education:
BCA/MCA/ BE/BTech/(Preferably CS/IT)
Experience:
9-16 yrs |
Location:
Bangalore
Technical Skills Required
- Should have team management experience with leading, mentoring, and managing the Presales team, ensuring that team members are motivated,skilled, and aligned with company goals.
- Should have deep technical knowledge and real-world usage of application and operating system environments.
- Should have strong knowledge of windows/Linux operating systems.
- Should have sound knowledge of Networking concepts, DNS, DHCP, basic routing protocols,Virtual Private networks, Active Directory and other directory services, protocols such as SAML,SSL, https etc.
- Should have good understanding of security products such as firewall, VPN, ZNTA, CASB, SASE,Identity federations etc.
- Should have sound knowledge in any one Desktop Virtualization Technologies(Citrix Apps & Desktop/ VMware Horizon/ WVD/ MS RDP etc.).
- Should be proactive,self-motivated and should be able to partner closely with the sales Account Manager.
- Should have ability to map customer’s requirement to the company product.
- Should be able to articulate the advantages and disadvantages of the offerings based on real-world example.
- Should have the ability to conduct conversations with prospective clients and convey both technical and business merits of oursolutions.
- Should be willing to travel to customer location based on requirement.
- Should have knowledge in solution designing/Solution architecting and capacity planning.
- Should be aware or UpToDate with latest happenings in similar technologies, continuous evaluation of same solution offerings and understand the gaps between products.
- Should be open to travel.
Good to have:
- Pre-sales experience in a Startup preferably in the VDI, VPN, MFA, MDM, Azure, AWS etc.
- Prior knowledge of Accops products.
- Customer interactions at management level.
- Knowledge of windows server/windows-10/RDS license.
Roles and Responsibilities:
- Learn & certify in on the Company's products.
- Post certification, one should be able to articulate anddescribe company products during presentations & white-boarding sessions with customer.
- Should conduct interactive demonstrations remotely or physically.
- Pre-sales Account team management.
- Solution Designing, sizing, and deployment of Accopsproducts and related 3rd party products.
- Prepare competitive study documents and architecture documents.
- Build, improve and maintain high standard of pre-sales andpost-sales support.
- Create knowledgebase around the product,including KBarticles, tutorial videos creation,FAQs, best practices documents.
- Manage customer expectations and demonstrate a strongfollow-up on customer’s inquiries.
- Give technical training to partner’s sales and pre-sales team.
- Create & define statement of work and handover to implementation team for project delivery.
Behavioral Attributes Required:
- Strong communication skills (both written and verbal) are a must.
- Leadership qualities.
- Clarity of thought
- Accountable
- Proactive
- Logical bent of mind (Analytical)
- Flexible/adaptable
Presales Engineer
Education:
BCA/MCA/ BE/BTech/(Preferably CS/IT)
Experience:
5+ years |
Location:
Pune
Technical Skills Required
Mandatory:
- Should have team management experience with leading, mentoring, and managing the Presales team, ensuring that team members are motivated,skilled, and aligned with company goals.
- Should have deep technical knowledge and real-world usage of application and operating system environments.
- Should have strong knowledge of windows/Linux operating systems.
- Should have sound knowledge of Networking concepts, DNS, DHCP, basic routing protocols,Virtual Private networks, Active Directory and other directory services, protocols such as SAML,SSL, https etc.
- Should have good understanding of security products such as firewall, VPN, ZNTA, CASB, SASE,Identity federations etc.
- Should have sound knowledge in any one Desktop Virtualization Technologies(Citrix Apps & Desktop/ VMware Horizon/ WVD/ MS RDP etc.).
- Should be proactive,self-motivated and should be able to partner closely with the sales Account Manager.
- Should have ability to map customer’s requirement to the company product.
- Should be able to articulate the advantages and disadvantages of the offerings based on real-world example.
- Should have the ability to conduct conversations with prospective clients and convey both technical and business merits of oursolutions.
- Should be willing to travel to customer location based on requirement.
- Should have knowledge in solution designing/Solution architecting and capacity planning.
- Should be aware or UpToDate with latest happenings in similar technologies, continuous evaluation of same solution offerings and understand the gaps between products.
- Should be open to travel.
Good to have:
- Pre-sales experience in a Startup preferably in the VDI, VPN, MFA, MDM, Azure, AWS etc.
- Prior knowledge of Accops products.
- Customer interactions at management level.
- Knowledge of windows server/windows-10/RDS license.
Roles and Responsibilities:
- Learn & certify in on the Company's products.
- Post certification, one should be able to articulate anddescribe company products during presentations & white-boarding sessions with customer.
- Should conduct interactive demonstrations remotely or physically.
- Pre-sales Account team management.
- Solution Designing, sizing, and deployment of Accopsproducts and related 3rd party products.
- Prepare competitive study documents and architecture documents.
- Build, improve and maintain high standard of pre-sales andpost-sales support.
- Create knowledgebase around the product,including KBarticles, tutorial videos creation,FAQs, best practices documents.
- Manage customer expectations and demonstrate a strongfollow-up on customer’s inquiries.
- Give technical training to partner’s sales and pre-sales team.
- Create & define statement of work and handover to implementation team for project delivery.
Behavioral Attributes Required:
- Strong communication skills (both written and verbal) are a must.
- Leadership qualities.
- Clarity of thought
- Accountable
- Proactive
- Logical bent of mind (Analytical)
- Flexible/adaptable
Technical Support
Technical Support Manager
Education:
BE/BTech/MCA/MTech (Preferably CS/IT)
Experience:
10+ years |
Location:
Pune/Remote
Technical Skills Required
Mandatory:
- Good knowledge in Networking and troubleshooting tools- DNS, DHCP, TLS, SSL, security Protocols, Routing,Packet data analysing, Prior experience in working with Wireshark, Nmap, http analyser, Debug view etc.
- Knowledge in VAPT analysis & Security
- knowledge about security software such as DLP,firewalls (End point security are add on)
Product and Application Support:
- Good experience in product and application support with sound knowledge of networking and IT Infrastructure
- Must have worked on supporting any enterprise security applications like Zero Trust, Identity Management solution, Multifactor Authentication Solution
- Any support experience in Virtualization products coming from Citrix, Microsoft, Dell etc.
- Should have worked with any reverse proxy solutions
- Should understand how key web servers can be troubleshooted like Apache, NGINX, TOMCAT, IIS etc.
- OWASP Application Security Guidelines
- How typically big enterprise support product installation and upgrades are managed and how the patch management is done
- Knowledge of Power-shell scripting, Linux shell scripting, and Python
Infra Support:
- Excellent knowledge in Windows Server operating systems & Roles - Active directory, Group policies, Remote Desktop services, IIS, FSMO roles.
- Process data analyzing, Windows sys- internals tools knowledge will be add on. Batch and PowerShell scripting will be desirable
- Work experience in Client-side operating systems - Windows 7,8,10 are must
- Very good Working knowledge in Linux & Mac operating systems
Support Management and Tools knowledge:
- Good knowledge of L1 and L2 Ticket Tracking tools
- Good Knowledge of Service Level Management tools
- Should be able to manage escalations and the agreed and provided SLA for various clients
- Should be able to provide reports for any escalations, Root Cause Analysis (RCA) , Productivity reports
- Must make sure escalations are managed at root level and there is zero repeat escalations
- Excellent knowledge on Server Operating systems(Win 2016/19/22, Linux flavors)
- Proficient in Networking - DNS, DHCP, basic routing concepts, network monitoring commands & tools,
- Good knowledge in IT Infrastructure & Security concepts -Storage, File servers, SSL certificates,VPNs gateways, VAPT analysis, UTMS etc
- Good knowledge in Azure Cloud, conceptual understanding in Desktop as service, working experience in Azure Virtual Desktop / equivalent products
Soft Skills Required
- Strong communication skills (written and Verbal)
- Clarity of thought
- User centric approach
- Sincere
- Proactive
- Self-Motivated
- Logical bent of mind (Analytical)
- Team Manager
- Flexible/adaptable
- Strong verbal communication skills
Good to have:
- Knowledge of Windows kernel Drivers
- Kubernetes and Container technologies
- Prior experience in support ticketing tools and process
- Experience in documentations
- Certifications - ITIL3 or ITIL4
Role and Responsibilities:
- To provide solutions, not workarounds
- Good listener to customer, provide on time deliveries; Involve appropriate authorities when escalations are required
- Make sure Support deliveries are under SLAs
- Provide Solution documents, KB articles & RCAs and make sure team members are following the process
- Proactively involve in escalations and make sure customer commitments are met
- Coordinate with Product Management team for bug fixes, new feature escalations & development related items and make sure on time resolution
- Good with Statistical data, analyze priorities and involve in the product improvement discussions
- work as a leader ofspecial or Ongoing requirements
- Use appropriate judgement during critical environments.
- Reproduce customer issues and if required, analyse the root cause; Check and verify any viable solutions available other than development – such as creating scripts, simple solutions etc.
Professional Services
Director-Professional Services
Education:
BCA/ MCA/ BE/ BTech (Preferably in Comp Sc/IT)
Experience:
12+ years |
Location:
Pune
Technical Skills Required
Mandatory:
- Proven experience in managing large-scale IT Service delivery and Project portfolios.
- Strong understanding of Virtualization Technologies (Accops, Citrix, Omnissa) and Zero-Trust Security frameworks (IAM, ZTNA, etc.).
- Exceptional leadership, team management and motivational skills.
- Excellent communication, stakeholder management and conflict resolution abilities.
- PMP, ITIL, or similar certifications are a plus.
Preferred Attributes:
- Strategic mindset with a hands-on approach.
- Passion for mentoring and developing high-performing teams.
- Ability to thrive in a fast-paced, customer-centric environment.
Roles and Responsibilities:
- Oversee end-to-end delivery of professional services projects across multiple clients and geographies.
- Ensure timely, high-quality, and cost-effective project execution aligned with customer expectations and business goals.
- Implement and monitor KPIs to track project performance and delivery excellence.
- Lead, mentor and inspire a team of consultants, project managers, and technical experts.
- Foster a culture of accountability, continuous learning, and high performance.
- Identify skill gaps and implement training programs to enhance team capabilities.
- Act as a senior escalation point for customer issues and ensure swift resolution.
- Build strong relationships with key customers and stakeholders to drive satisfaction and retention.
- Collaborate with Sales, Customer Success teams, Presales team, Development team and Product Management team.
- Continuously evaluate and improve delivery methodologies, tools, and processes.
- Drive operational efficiency and scalability through automation and standardization.
- Align delivery strategies with organizational goals and customer needs.
- Coordinate with the customer and help design, configure and deploy Accops Solution suites based on the SoW.
- Change Management in SoW with the customer and product engineering team.
- Open to travel to the Client location.
Soft Skills Required
- Strong communication skills (verbal and written both)
- Team Manager
- Proactive
- Self-motivated
- Logical bent of mind (Analytical)
- Team player
- Flexible/Adaptable
- Multi-Tasking
- Excellent team player
Senior Professional Services Consultant
Education:
BCA/ MCA/ BE/ BTech (Preferably in Comp Sc/IT)
Experience:
5+ years |
Location:
Pune/ Remote
Technical Skills Required
Mandatory:
- Strong knowledge in Windows Server and client operating systems, Network/Systems administration, Active Directory, Group Policy objects, User Profiling and Remote Desktop Services.
- Strong understanding of Linux Operating system and proficient knowledge of fundamentals.
- Strong networking knowledge and familiarity with various monitoring and troubleshooting tools(Wireshark, Process Monitor, Nmap, debug view,etc).
- Infrastructure design
- Must have experience in any of the following technologies:
- a) VDI, Desktop Virtualization, Application Virtualization, Load Balancing, VPNs, Proxy,Firewalls, etc.
- b) Secure Gateway -VPN / MFA/ IAM / ZTNA
Good to have:
- Cloud management skills
- Experience of working with a product (OEM) company in support or implementation or pre-sales
- Understanding of the Scripting languages: Bash Shell & PowerShell.
- Knowledge on Accops / Citrix/ VMware products.
Roles and Responsibilities:
- Co-ordinate with the customer and help design, deploy and roll out Accops Solution suites based on SoW.
- Managing relationship with internal and external stakeholders.
- Driving 360-degree communication with internal and external stakeholder's while being engaged with the project.
- Change Management in SoW with customer and product engineering team
- Driving projects from Implementation phase to roll-out and completion while ensuring project goals and success criterions are met.
- Manage multiple implementation projects simultaneously with the implementation team
- Plan overall execution and timely reporting of multiple projects
- Sharing knowledge with the team, enabling them with more tools and knowledge and growing the team.
- Work with the product management team to improve the product by suggesting new features and enhancements.
- Open to travel to Client location.
Soft Skills Required
- Strong communication skills (verbal and written both)
- Proactive
- Good articulation skills
- Solution designing skills
- Self-motivated
- Accountable
- Logical bent of mind (Analytical)
- Team player & quick learner
- Flexible/adaptable
- Multi-Tasking
- Excellent team player
Customer Success
Director-Customer Services
Education:
Bachelor’s /MBA - IT
Experience:
12+ years |
Location:
Pune
Technical Skills Required
- 12+ years of experience in Customer Success,Solution Consulting, or Strategic Account Management roles in Technology companies(VDI, Cybersecurity, or IT Infrastructure domains preferred)
- Proven track record of aligning complex Technical solutions with tangible business outcomes
- Strong executive presence with the ability to influence CxOs and lead cross-functional alignment
- Deep understanding of industry-specific IT challenges and digital transformation trends
- Self-starter with an ownership mindset and high accountability for customer success and growth
- Strong analytical skills; ability to translate usage data and feedback into actionable strategies
Preferred Qualifications:
- Background in IT Security, VDI (Citrix, Accops, vmware,Omnissa) , or Secure Access technologies (Zero-Trust)
- Experience Managing enterprise or strategic customer portfolios in an Individual contributor capacity
- MBA or equivalent experience in business strategy is a plus
- Knowledge on Accops / Citrix/ VMware products.
Key Responsibilities:
- Partner with customer executives to uncover strategic business use cases across industries (BFSI, Government,Healthcare, Manufacturing, etc.) and align them with Accops’ solutions.
- Act as a trusted advisor, guiding customers through technical enablement, architecture planning, and roadmap adoption.
- Own customer value delivery: Monitor business KPIs post-sales and actively drive outcomes tied to business impact.
- Drive strategic QBRs with data-driven insights to reinforce ROI and identify upsell/cross-sell opportunities.
- Collaborate with Product, Sales, Professional Services and Engineering to ensure customer feedback influences roadmap and execution.
- Lead business case development and solution storytelling tailored to each customer’s strategic goals.
- Champion customer advocacy by identifying case study, reference, and speaking opportunities.
- existing accounts.
- Maintain accurate documentation of customer interactions, feedback, and engagement outcomes.
Soft Skills Required
- Strong communication skills (verbal and written both)
- Proactive
- Good articulation skills
- Solution designing skills
- Self-motivated
- Accountable
- Logical bent of mind (Analytical)
- Team player & quick learner
- Flexible/adaptable
- Multi-Tasking
- Excellent team player
Human Resources
Senior Payroll Executive
Education:
BE/BTech/MCA/MTech (Preferably CS/IT)
Experience:
5-8 years |
Location:
Pune
Technical Skills Required
Required:
- Deep understanding of payroll processes and statutory compliance.
- Strong attention to detail and accuracy.
- Ability to handle confidential information with integrity.
- Working knowledge of payroll software (e.g., GreytHR, ADP, SAP, Keka, etc (Any one).).
- Excellent communication and coordination skills.
Mandatory Skill Set:
- Strong in formulas, pivot tables, conditional formatting, data validation, and logical structuring.
- Analytical and logical thinking for payroll data management and error resolution
Roles and Responsibilities:
- End-to-end payroll processing for employees (monthly, quarterly, and annually).
- Manage salary inputs, deductions, bonuses, leaves, and attendance data.
- Handle statutory compliance including PF, ESI, PT, LWF, Income Tax (TDS), and other applicable laws.
- Prepare and validate salary sheets and ensure error-free disbursement.
- Coordinate with Finance for timely salary transfer, Variable calculation inputs, etc
- Handle payroll-related employee queries.
- Creating and managing the data and reports send to JIO from HR payroll side.
- Taking complete ownership of the Performance Management System (PMS) — ensuring timely goal setting, mid-year reviews, and final evaluations.
- Designing and maintaining variable pay and appraisal templates for different departments.
- Accurately performing variable pay and increment calculations based on performance ratings and company policies.
- Maintain and update employee data related to compensation.
- Reconcile payroll reports, bank statements, and audit requirements.
- Generate reports and dashboards for internal and external audits.
Soft Skills Required
- Strong communication skills (written and Verbal)
- Clarity of thought
- User centric approach
- Sincere
- Proactive
- Self-motivated
- Logical bent of mind (Analytical)
- Team Manager
- Flexible/adaptable
- Strong verbal communication skills
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