Career | Accops

Experience: 10 years | Location: Pune

No. of Positions: 2

Technical Skills Required

Mandatory:

10+ years of experiencein systems/software development, with at least 4+ years leading engineering teams.
Strong hands-on expertise in C++ (preferably modern C++11/14/17) for systems-level development.
Solid experience working on Linux-based high-performance servers or gateways.
Deep understanding and practical experience with:
- Networking internals (TCP/IP, sockets, epoll, load handling)
- HTTPS, TLS/SSL, mutual TLS (mTLS)
- DTLS, certificate handling, key exchange mechanisms
- Reverse proxying concepts; experience integrating or customizing Nginx.
Strong understanding of HTTP protocols, including:
- HTTP/1.1
- HTTP/2
- Experience or exposure to next-gen protocols like, MASQUE/QUIC preferred.
Experience building systems that handle large numbers of concurrent connections, optimizing performance, and reducing latency.
Hands-on experience writing secure code, secure memory handling, threat modelling and performing security code reviews.
Strong understanding of security concepts, including:
- Authentication/authorization flows
- Certificate lifecycle management
- Secure cryptographic practices
- OWASP, secure design principles
Experience in designing and reviewing scalable, fault-tolerant architectures for critical gateway products.

Good to Have:

Experience with reverse proxy development, Nginx internals, or load balancers.
Familiarity with VPN, ZTNA, remote access, or security gateway products.
Knowledge of container environments, microservices, and DevOps pipelines.
Exposure to protocol-level debugging using Wireshark, tcpdump, OpenSSL tools.

Job Specifications / Behavioural Attributes

Strong analytical and system-level thinking.
Proactive, hands-on problem solver with attention to detail.
Deep passion for performance, security, and low-level engineering.
Strong communication and documentation skills.
Ability to mentor engineers, raise technical quality, and enforce standards.
Solid decision-making capability under high-impact product scenarios.

Roles and Responsibilities

Lead the engineering efforts for Accops HySecure, a Linux-based high-performance secure ZTNA gateway.
Manage and mentor a team of 6–7 C++ and networking engineers.
Drive the architecture and design for new features, ensuring scalability, reliability, and security.
Perform deep technical reviews, including:
- Source code reviews
- Security reviews
- Performance optimization
Provide expert guidance on HTTPS, TLS/mTLS, DTLS, and emerging protocols (e.g., MASQUE/QUIC).
Lead the design and implementation of:
- High-performance server components
- Reverse proxies
- Connection handling layers
- Cryptographic flows
Ensure high code quality, proper documentation, and adherence to secure coding best practices.
Collaborate with Product Management to define roadmap, feature scope, and technical feasibility.
Troubleshoot complex issues related to performance, networking, and security.
Work closely with QA, DevOps, and Security teams to ensure seamless delivery.
Drive continuous improvement in system performance, throughput, and security posture.
Foster a culture of innovation, ownership, collaboration, and high technical rigor.

Senior Software Engineer - Linux

Education: BE/BTech (Preferably CS/IT or CDAC)

Experience: 6 to 10 Years | Location: Hybrid

.Net Developer

Experience: 5-8 years | Location: Pune

Job Summary

We are looking for a skilled .NET Core Developer with hands-on experience in Remote Desktop Protocol (RDP) Virtual Channels to design, develop, and maintain high-performance remote desktop integrations. The role involves low-level communication, client-server interactions, and performance-critical development for Windows-based remote access solutions.

Technical Skills Required

Strong proficiency in .Net core with proven Linux system programming experience.
System Programming: IPC, threading, file operations, cross platform compatibility.
Session & User Context Awareness: Using loginctl, PAM modules, getuid, session tracking for multi-user environments (e.g., SHD, X11/Wayland).
Networking: Socket programming (TCP/UDP), OpenSSL, SSH, IP/TCP/UDP stack, iptables, netfilter.
Debugging/Profiling: Proficiency with strace, gdb, perf, dmesg, journalctl, /proc, and tools like htop, iotop for session-level troubleshooting.
Security: Permissions, ACLs, SELinux/AppArmor, Flatpack, capabilities, sandboxing with namespaces.
Strong Bash, Python, or Shell scripting skills for deployment, debugging, or service startup automation.

Good to have:

Hands-on experience with xFreeRDP/xRDP, including session management, Remote Desktop Provider concepts, etc.
Experience with device redirection: camera, microphone, speakers, USB devices in RDP/VDI.
Kernel/Drivers: Writing kernel modules, udev rules, device driver development, ftrace, eBPF.
API hooking techniques on linux.
Familiarity with USB/IP, udev rules, virtual device emulation.
Multimedia Handling: GStreamer, FFmpeg, ALSA, PulseAudio, PipeWire — for audio/video streaming, redirection, or optimization in remote sessions.
Familiarity with deb, rpm, AppImage, or creating systemd units and managing daemons.

Role and Responsibilities:

Develop and maintain system-level applications using .NET Core on Linux with a focus on stability, performance, and cross-platform compatibility.
Contribute to Linux system programming tasks, including inter-process communication (IPC), file and memory operations, multi-threading, and session-aware service logic.
Work on user session tracking and context management using loginctl, PAM modules, and other mechanisms to support multi-user environments such as SHD, X11, or Wayland.
Implement and optimize RDP virtual channels for audio, video, camera, and device redirection.
Optimize performance for low-latency, high-quality, and bandwidth-efficient remote sessions.
Contribute to creating and managing Linux packages (deb, rpm, AppImage) and ensure compatibility with target environments.
Stay updated on Linux System internals, multimedia redirection standards, and screen sharing protocol evolution.
Analyze and troubleshoot application issues in a timely fashion.
Work with other Engineers in planning, prioritizing and executing assigned tasks within deadlines.
Work with QA team in directing them with test plans and procedures, including test automation.
Provide trainings and mentor other Engineers when required.
Attend team meetings to communicate project status and discuss new ideas and any issues.
Recommend new technologies to ensure quality and productivity.

Linux Systems Expert

Experience: 8+ years | Location: Pune

Job Summary

We are looking for a highly skilled Linux Systems Expert who enjoys working close to the operating system and solving deep technical challenges. This role is ideal for someone passionate about Linux internals, networking, real-time systems, and media technologies, and who thrives in debugging complex, performance-critical environments.
You will work on building, optimizing, and debugging high-performance systems at scale, collaborating closely with engineering teams across platforms.

Key Responsibilities

Perform deep debugging and root-cause analysis of complex system-level issues.
Work extensively with Linux OS internals, kernel architecture, and system performance tuning.
Design, analyse, and optimize networking components using TCP, UDP, WebRTC, and real-time protocols.
Build and maintain systems using containers and modern deployment environments.
Develop, integrate, and debug audio/video pipelines and real-time media systems.
Work with audio/video codecs such as H.264, Opus, and AAC.
Integrate and troubleshoot browser plugins and media pipelines.
Work with Android platforms, toolchains, and cross-compilation environments.
Collaborate with cross-functional teams to deliver robust, scalable solutions.

Required Skills & Expertise

Strong Linux system-level expertise, including kernel concepts and OS internals.
Excellent debugging, profiling, and root-cause analysis skills.
Solid understanding of networking fundamentals and protocols (TCP, UDP, WebRTC).
Hands-on experience with containers (Docker, container runtimes) and deployment systems.
Strong knowledge of real-time audio/video technologies and media streaming concepts.
Experience with media codecs: H.264, Opus, AAC.
Familiarity with browser-based media architectures and plugins.
Practical experience with CI/CD tools, automation frameworks, and DevOps practices.
Working knowledge of Android build systems, toolchains, and cross-compilation.

Nice to Have

Experience with performance optimization and low-latency systems.
Exposure to large-scale distributed or real-time systems.
Contributions to open-source projects related to Linux, networking, or media.

Mobile Application Developer

Experience: 3-5 Years | Location: Pune

Job Summary

Looking for a highly skilled Mobile Application Developer with hands-on experience in Android, iOS, and cross-platform development. The ideal candidate should be proficient in Java, Kotlin, Flutter (Dart), Swift, and Objective-C, with experience integrating Firebase services, MySQL databases, and managing source code using GitHub. You will be responsible for building secure, scalable, and high-performance mobile applications.

Required Skills

Strong proficiency in Java & Kotlin (Android SDK)
Experience with Flutter & Dart for cross-platform development
Solid knowledge of Swift & Objective-C (iOS SDK)
Hands-on experience with Firebase ecosystem
Experience integrating RESTful APIs with MySQL databases
Proficiency with Git & GitHub (branching, pull requests, CI basics)
Familiarity with mobile security, offline storage, and background services
Understanding of mobile UI/UX principles

Key Responsibilities

Design, develop, and maintain native Android applications using Java and Kotlin
Build and support native iOS applications using Swift and Objective-C
Develop cross-platform mobile apps using Flutter (Dart)
Integrate Firebase services (Authentication, Firestore, Realtime DB, FCM, Analytics, Crashlytics)
Work with MySQL-backed APIs and handle data synchronization
Implement clean architecture patterns (MVC, MVVM, Clean Architecture)
Optimize application performance, security, and memory usage
Collaborate with UI/UX designers, backend developers, and QA teams
Debug, test, and deploy applications to Google Play Store and Apple App Store
Maintain code quality through code reviews and GitHub version control

Good to Have

Experience with CI/CD pipelines (GitHub Actions, Fastlane)
Knowledge of Kotlin Coroutines, Flow, and Swift Concurrency
Experience with state management in Flutter (Bloc, Provider, Riverpod)
Familiarity with push notifications, deep linking, and in-app purchases
Exposure to backend technologies or cloud platforms

DevOps Engineer

Experience: 5-7 Years | Location: Pune

Role Summary

Looking for a skilled DevOps Engineer to design, build, and manage scalable, secure, and highly available infrastructure and CI/CD pipelines primarily on Microsoft Azure. The role requires strong expertise in Infrastructure as Code (Terraform), Azure DevOps CI/CD, and close collaboration with other teams to enable seamless and reliable delivery.

Key Responsibilities

DevOps & Automation:

Design, implement, and maintain end-to-end CI/CD pipelines using Azure DevOps (ADO).
Build and manage containerized environments using Docker and orchestration platforms.
Automate infrastructure provisioning using Terraform following best practices.
Set up and manage artifact repositories for build and release pipelines.

Cloud & Infrastructure:

Design and manage Azure infrastructure and networking components including vNets, NSGs, Application Gateways, Load Balancers, Private Endpoints, and ExpressRoute.
Troubleshoot network connectivity issues across on-prem, cloud, and hybrid environments.
Design end-to-end infrastructure architecture for on-prem, Azure, and hybrid platforms.
Define architecture standards, patterns, and governance for compute, network, storage, and security.

Monitoring, Security & Reliability:

Build, administer, and optimize monitoring, alerting, and logging using Azure Monitor, Application Insights, Log Analytics, Prometheus, and Grafana.
Enforce DevOps best practices, including secrets management, vulnerability scanning, and compliance automation.
Design and support Backup, Disaster Recovery (DR), and Business Continuity strategies.
Automate backup, recovery, and failover mechanisms for critical workloads.

Performance & Cost Optimization:

Performance tuning, capacity planning, and cost optimization across environments.
Optimize resource utilization and improve system reliability and scalability.

Collaboration & Documentation:

Collaborate closely with Development teams to ensure smooth build and release.
Work with Network, and Infosec teams to ensure compliance with organizational standards.
Develop and maintain technical documentation, architecture diagrams, and runbooks.

Required Skills

Working knowledge of Microsoft Azure services and core concepts.
Hands-on experience with Terraform for infrastructure automation.
Experience building or supporting CI/CD pipelines using Azure DevOps.
Basic understanding of Azure networking and hybrid connectivity concepts.
Familiarity with monitoring and logging tools.
Ability to debug issues, follow processes, and work under guidance.

Good to Have

Exposure to Docker and container orchestration.
Knowledge of Ansible or similar configuration management tools.
Understanding of cloud security basics and IAM concepts.

Senior QA Engineer

Education: BCA/MCA/BE/BTech (Preferably in Comp Sc/IT)

Experience: | Location: Pune

Technical Skills Required

Mandatory:

Should have hands on experience Selenium, Playwright with Java/Python/C#.
Should have expertise in test automation (functional and unit/integration level - tools like Junit, testing, JMeter, SoapUI, Rest API, selenium etc.).
Should have experience in using automation framework, TDD/BDD and cucumber tool.
Should be proficient in developing automation frameworks for web and database.
Should have experience of estimating automation test effort.
Should have hands on experience on AWS/Azure.
Should be aware of version control system: Git, Bitbucket, SVN
Should have experience in Integrating automated test suites with Continuous Integration and delivery pipelines.
Should have strong experience in creating end to end CI/CD (Continuous Integration/Continuous delivery) solutions using tools such as Jenkins, Azure DevOps, Dockers, and containerisation tools.
Should have experience with writing queries using SQL.
Should have experience in Agile development practices.
Facilitate Scrum ceremonies (e.g. Sprint Planning, Daily Scrums, Reviews/Demos, Retrospectives, etc.)
Remove impediments to the development team's progress.
Establish an environment where team members can be creative and innovative.
Work with stakeholders to ensure that the team has a clear understanding of the project goals and objectives.

Manual Testing:

Understanding of QA methodologies and techniques.
Good analytical and troubleshooting skills.

Good to have:

Knowledge of APPIUM Automation
Experience and knowledge with Cloud Infrastructure
Experience in Security tools automation.
Experience on Performance Testing tools
Exposure to UFT Automation

Soft Skills Required

Mandatory:

Clarity of thought
Sincere
Proactive
Self-motivated
Logical bent of mind (Analytical)
Team player
Flexible/adaptable

Role and Responsibilities:

Understanding requirements, test cases, test cases flow -> create effective automation scripts.
Designing and creating a low maintenance suite of stable, re-usable automated tests, which are usable both within the product or domain and across domains and systems in an end-to-end capacity.
Automation execution and analysis of failures.
Applying testing and delivery standards by understanding the product development lifecycle along with mandatory, regulatory and compliance requirements.
Analyse the impact of new solutions/enhancements and run appropriate regression testing.
Collaboration with team for inputs and feedback of test cases.
Take ownership of product modules and ensure timely delivery of automation suites.
Efficient reporting and communication skills Mentoring new team members.
The ability to work on multiple projects and set priorities.
Ability to communicate effectively with team and management.
To effectively use Manual QA methodologies and techniques in day-to-day activities.
Guide teams for understand requirements and provide pointers for designing boundary cases and efficient test model.
Guide and coach the development team in Scrum methodology and practices and Ensure that the team adheres to the Scrum process.
Track and report on team progress and sprint performance.
Ensure full traceability between requirements, test scripts, results and linking to Automated testcases.
Document and evaluate test results and defects, track and manage defects through to resolution and carry out Root cause Analysis to avoid similar issue to occur.

Management Trainee

Education: IIT / Top Tier Engineering Institutes, Computer Science / Electronics preferred

Experience: | Location: Pune

No. of Positions: 2

Marketing

Inside Sales Representative

Education: Bachelor's Degree

Experience: 5+ years | Location: Pune/ Remote

Associate Brand Strategist

Experience: 1 to 3 Years | Location: Pune

Finance & Accounts

Commercial Finance Manager

Education: CA/MBA

Experience: 5-10 years | Location: Pune

Finance: Tax and Compliance manager

Education: CA Inter / MBA

Experience: 3-6 years | Location: Baner, Pune

Finance: Junior Data entry operator

Education: Bachelor's degree in Finance, Accounting, Commerce, or related field

Experience: 2-3 years | Location: Baner, Pune

Sales

Director Sales

Experience: 12+ Years (Govt + Enterprise 7+ years) | Location: Delhi

Skills Required

Mandatory:

Relevant Experience in managing Govt./PSU's for 7 to 8 years.
Cyber Security Know how.
CASB, ZTNA, SSL VPN, VDI, WVD, DaaS, Cloud knows how.
Preferably with SI background.
Prospect for new business and customer engagement, working with Accops Solutions Advisor (ASA) partners to increase Accops product knowledge and efficiencies, and whenever possible, using ISV, products, projects of national importance and alliance relationships to drive sales into end user accounts.
Knowledge of IT Services (especially Virtualization Domain) and the ability to articulate the business value of those services.
An all-encompassing position that requires the individual to move the transaction through the entire sales cycle.
Solidify existing customer accounts and elevate Accops to a more strategic position within most accounts.
Must be able to sell Accops solution as a platform within the assigned accounts and change the role that IT plays within that account from being considered a cost burden to a strategic deployment.
Manage complex sales campaigns while managing a diverse set of partners within the same accounts.
Match the Accops solution to the customer's business needs, challenges, and technical requirements.
Drive Accops transaction sales business in conjunction with Accops, solutions engineer system integrators, OEMs and channel partners.
Develop opportunities into working (real) funnel valued at more times expected revenue goals on an ongoing basis.
Map and maintain relationships at all levels within the complete government accounts echo system - IT Heads, policymakers, consultants, advisors, partners and other key decision-makers and influencers.
Work towards the long-term goal of making accounts standardized on Accops solutions.

Good to have:

Ability to travel within assigned territory and other locations including corporate headquarters.
Experience working for a software company a plus.
Knowledge of sales techniques and processes, understanding customer needs, overcoming objections, return on investment analysis and closing the sale.
Experience in selling to Public Sector customers is helpful.
Knowledge of Accops products is a plus.
Knowledge of complementary hardware and software solutions.

Soft Skills Required

Strong communication skills (both written and verbal) is a must
Take ownership
Collaborator/ team player
Thought leadership
Sincere
Proactive
Self-motivated
Analytical
Adaptable

Role and Responsibilities:

Work towards the long-term goal of making accounts standardize on Accops solutions.
Managing Govt./PSU Accounts in the North/South and should be native of Delhi/NCR or Hyderabad who will do the Field Meetings when required.
Managing Sales Cycle from Seeding to closure, Commercials, Negotiations, Licensing.
Account Management.
In depth sales knowledge of Accops solutions and products.
Establish relationships with global, national and local management consulting firms.
Demonstrate sales presentation skills.
Leading and collaborating pre-sales efforts to define technical solutions, assist with Statements of Work and deliver proposals.
Open to travelling for business.

Regional Sales Manager

Education: Bachelor's Degree

Experience: 7+ years | Location: Mumbai

Functional Skills Required

Mandatory:

Cyber Security Know how.
CASB, ZTNA, SSL VPN, VDI, WVD, DaaS, and Cloud know-how.
Should be able to design, develop and implement a Business Development Strategy for local and/or international market.
Adept at account management and relationship building resulting in achieving the revenue target annually.
Should have a customer first approach.
Should demonstrate strong leadership skills and team handling skills. Also, should be able to attract, develop and retain high-performing team members.
Knowledge of IT Services (especially Virtualization Domain) and the ability to articulate the business value of those services.
Generated business leads to achieve short and long-term revenue and profit growth.
Should have developed and maintained an opportunity pipeline.
Ability to present sales proposals and uncover/resolve any concerns or objections.
Knowledge of and ability to utilize customer profiles and information.

Good to have:

An enterprise-level sales experience in similar domain.
Few OEM certifications in the Security Area or the Cloud.

Soft Skills Required

Strong communication skills (both written and verbal) is a must
Collaborator/ team player
Clarity of thought
Sincere
Proactive
Self-motivated
Logical bent of mind (Analytical)
Flexible/adaptable

Role and Responsibilities:

Spearhead the entire Sales department i.e. Manage the overall Business Development process of sales.
In depth sales knowledge of Accops solutions and products.
Establish relationships with global, national and local management consulting firms.
Train and mentor new joiners.
Set up a team of high performing individuals and hone their sales skills.
Respond strategically in customer settings, "listen" and determine client's business needs.
Leading and collaborating pre-sales efforts to define technical solutions, assist with Statements of Work and deliver proposals.
Demonstrate sales presentation skills.
Open to travelling for business.

Regional Sales Manager - Govt PSU

Experience: 7-8 years (Govt/PSU) | Location: Delhi

Skills Required

Mandatory:

Relevant Experience in managing Govt./PSU's for 7 to 8 years.
Cyber Security Know how.
CASB, ZTNA, SSL VPN, VDI, WVD, DaaS, Cloud know how.
Preferably with SI background.
Prospect for new business and customer engagement, working with Accops Solutions Advisor (ASA) partners to increase Accops product knowledge and efficiencies, and whenever possible, using ISV, products, projects of national importance and alliance relationships to drive sales into end user accounts.
Knowledge of IT Services (especially Virtualization Domain) and the ability to articulate the business value of those services.
An all-encompassing position that requires the individual to move the transaction through the entire sales cycle.
Solidify existing customer accounts and elevate Accops to a more strategic position within most accounts.
Must be able to sell Accops solution as a platform within the assigned accounts and change the role that IT plays within that account from being considered a cost burden to a strategic deployment.
Manage complex sales campaigns while managing a diverse set of partners within the same accounts.
Match the Accops solution to the customer's business needs, challenges, and technical requirements.
Drive Accops transaction sales business in conjunction with Accops, solutions engineer system integrators, OEMs and channel partners.
Develop opportunities into working (real) funnel valued at more times expected revenue goals on an ongoing basis.
Map and maintain relationships at all levels within the complete government accounts echo system - IT Heads, policymakers, consultants, advisors, partners and other key decision-makers and influencers.
Work towards the long-term goal of making accounts standardized on Accops solutions.

Good to have:

Ability to travel within assigned territory and other locations including corporate headquarters.
Experience working for a software company a plus.
Knowledge of sales techniques and processes, understanding customer needs, overcoming objections, return on investment analysis and closing the sale.
Experience in selling to Public Sector customers is helpful.
Knowledge of Accops products is a plus.
Knowledge of complementary hardware and software solutions.

Soft Skills Required

Strong communication skills (both written and verbal) is a must
Take ownership
Collaborator/ team player
Thought leadership
Sincere
Proactive
Self-motivated
Analytical
Adaptable

Role and Responsibilities:

Work towards the long-term goal of making accounts standardize on Accops solutions.
Managing Govt./PSU Accounts in the North/South and should be native of Delhi/NCR or Hyderabad who will do the Field Meetings when required.
Managing Sales Cycle from Seeding to closure, Commercials, Negotiations, Licensing.
Account Management.
In depth sales knowledge of Accops solutions and products.
Establish relationships with global, national and local management consulting firms.
Demonstrate sales presentation skills.
Leading and collaborating pre-sales efforts to define technical solutions, assist with Statements of Work and deliver proposals.
Open to travelling for business.

Trainee Management

Education: IIT / Top Tier Engineering or Management Institutes

Experience: 0-2 years | Location: Pune

No. of Positions: 2

Head Of Sales

Education: Bachelor's Degree

Experience: 20+ years | Location: Middle East (Dubai)

Company Description

We build software products that empower people to make the world their home, giving them the freedom to live and work from anywhere. Our solutions foster better work-life harmony, inclusivity, and diversity. By enabling organizations to establish secure, agile, and cost-efficient work-from-anywhere infrastructures, we help create a happier, more productive workforce while enhancing security and reducing operational costs.
Accops is a fast-growing cybersecurity and enterprise IT infrastructure product company from India, on a mission to become a $100 million revenue company and a unicorn within the next four years. But our ambition isn't just about valuation or headlines—it's about creating a success story that inspires and empowers the next generation of deep-tech entrepreneurs in India. Through Accops' journey, we aim to pave the way for more world-class product companies to emerge from India and make a global impact.
Our Digital Workspace suite includes Zero Trust-based Application Access Gateway, EUC Virtualization via VDI, and comprehensive Identity & Access Management solutions like MFA and SSO. The suite is designed to protect against network-based threats and unauthorized access, crucial in today's remote working environment. Headquartered in Pune, Accops has become a significant player in the EUC domain, providing a one-stop solution for organizations to deploy work-from-anywhere solutions swiftly and securely. As a subsidiary of Jio Platform Ltd (Reliance Group Company) Accops continues to innovate in digital workspace solutions, focusing on security, user experience, and organizational efficiency.

Mission

Drive and scale Accops revenue across Middle East by establishing a high-performance sales engine, deepening customer relationships, and expanding channel partnerships.

Functional Skills Required

Mandatory:

20+ years of industry experience in IT sales, with a strong focus on Cybersecurity and IT Infrastructure products.
Proven track record of driving multi-million-dollar software revenue.
Deep understanding of enterprise sales cycles and complex deal structuring.
Strong C-level engagement skills.
Mumbai-based and willing to travel extensively across the region.

Preferred Experience (Good-to-Have):

Experience in selling VDI, ZTNA, or IAM solutions.
Strong background in managing regional teams and scaling sales organizations.
Expertise in working with a channel-driven sales model.

Soft Skills Required

An entrepreneurial mindset with a results-driven approach.
Highly proactive and hands-on leader, capable of driving execution.
Passion for building and scaling high-growth sales organizations.
Strong communication skills (verbal and written both)
Proactive
Self-motivated
Logical bent of mind (Analytical)
Team player & quick learner
Flexible/adaptable
Multi-Tasking
Excellent team player
Self-motivated individual who works well independently and enthusiastically

Role and Responsibilities:

Revenue Growth:

Achieve and exceed an annual software invoicing target of $8M+ within the first 12 months.
Ensure a sustainable 40%+ YoY growth across middle east regions.

Market Expansion & Customer Acquisition:

Secure at least 10 new enterprise customers per quarter.
Expand Accops' footprint within the BFSI, and Large Enterprise segments.

Channel & Partner Ecosystem Growth:

Onboard and activate at least five high-impact channel partners in key markets.
Drive 70%+ of revenue through the partner network.

Sales Team Leadership & Development:

Build, mentor, and scale a high-performing regional sales team.
Implement a structured sales methodology with clear KPIs and execution plans.

Strategic Account Management:

Establish deep relationships with CIOs, CISOs, and decision-makers in the target industries.
Increase Accops' share-of-wallet within existing key accounts by 2X in 12 months.

Should lead a team.
Open to Travel.

Partner Sales Manager

Education: Bachelor's Degree

Experience: 10+ years | Location: Malaysia/Indonesia

Skills Required:

Proven experience in enterprise customer sales and license compliance within the IT industry.
Demonstrated success in sales and distribution management, achieving and exceeding sales targets, leveraging partners/Channels.
Experience in channel sales development and channel relationship management.
Excellent communication, negotiation, and interpersonal skills.
Must have an analytical mindset with the ability to identify market trends and opportunities.
Must have results-driven and customer-focused approach to sales.
In-depth knowledge of IT Services, with a specialization in the Virtualization Domain, coupled with the ability to effectively communicate and highlight the business value of these services.

Good to have:

An enterprise level sales experience in similar domain.

Soft Skills Required:

Strong communication skills (both written and verbal) are a must.
Clarity of thought
Proactive
Self-motivated
Logical bent of mind (Analytical)
Team player
Flexible/adaptable

Role and Responsibilities:

Develop and execute sales strategies to acquire and expand relationships with Partners/Channels.
Collaborate with the sales team to identify opportunities and meet sales targets.
Ensure compliance with licensing agreements and work closely with Partners to address any issues.
Enable Partners to make sure of the outcome from Partners e.g. Leads, Funnel, Marketing Activities etc.
Oversee Partners and distribution channels to maximize product reach and market penetration.
Develop and implement strategies to expand the company's channel partner network.
Identify and onboard new channel partners to enhance sales and distribution capabilities.
Work closely with channel partners to drive sales and meet revenue targets.
Collaborate with partners on joint marketing initiatives and promotions.
Build and maintain strong relationships with channel partners to foster collaboration and mutual success.
Address partner concerns, resolve conflicts, and ensure a positive partner experience.

Customer Success

Technical Support Manager

Education: BE/BTech/MCA/MTech (Preferably CS/IT)

Experience: 10+ years | Location: Pune/ Remote

Technical Skills Required

Mandatory:

Good knowledge in Networking and troubleshooting tools- DNS, DHCP, TLS, SSL, security Protocols, Routing, Packet data analysing, Prior experience in working with Wireshark, Nmap, http analyser, Debug view etc.
Knowledge in VAPT analysis & Security
knowledge about security software such as DLP,firewalls (End point security are add on)
Product and Application Support
- Good experience in product and application support with sound knowledge of networking and IT Infrastructure
- Must have worked on supporting any enterprise security applications like Zero Trust, Identity Management solution, Multifactor Authentication Solution
- Any support experience in Virtualization products coming from Citrix, Microsoft, Dell, etc.
- Should have worked with any reverse proxy solutions
- Should understand how key web servers can be troubleshooted like Apache, NGINX, TOMCAT, IIS, etc.
- OWASP Application Security Guidelines
- How typically big enterprise support product installation and upgrades are managed and how the patch management is done
- Knowledge of PowerShell scripting, Linux shell scripting, and Python
Infra Support
- Excellent knowledge in Windows Server operating systems & Roles - Active directory, Group policies,Remote Desktop services, IIS, FSMO roles.
- Process data analyzing, Windows sys- internals tools knowledge will be add on. Batch and PowerShell scripting will be desirable
- Work experience in Client-side operating systems -Windows 7,8,10 are must
- Very good Working knowledge in Linux & Mac operating systems
Support Management and Tools knowledge
- Good knowledge of L1 and L2 Ticket tracking tools
- Good Knowledge of Service level management tools
- Should be able to manage escalations and the agreed and provided SLA for various clients
- Should be able to provide reports for any escalations, Root cause Analysis (RCA) ,Productivity reports
- Must make sure escalations are managed at root level and there is zero repeat escalations
- Excellent knowledge on Server Operating systems (Win 2016/19/22, Linux flavors)
- Proficient in Networking - DNS, DHCP, basic routing concepts, network monitoring commands & tools,
- Good knowledge in IT Infrastructure & Security concepts -Storage, File servers, SSL certificates, VPNs gateways, VAPT analysis, UTMS etc
- Good knowledge in Azure Cloud, conceptual understanding in Desktop as service, working experience in Azure Virtual Desktop / equivalent products

Good to have:

Knowledge of Windows kernel Drivers
Kubernetes and Container technologies
Prior experience in support ticketing tools and process
Experience in documentations
Certifications - ITIL3 or ITIL4

Role and Responsibilities:

To provide solutions, not workarounds
Good listener to customer, provide on time deliveries; Involve appropriate authorities when escalations are required
Make sure Support deliveries are under SLAs
Provide Solution documents, KB articles & RCAs and make sure team members are following the process
Proactively involve in escalations and make sure customer commitments are met
Coordinate with Product Management team for bug fixes, new feature escalations & development related items and make sure on time resolution
Good with Statistical data, analyze priorities and involve in the product improvement discussions
work as a leader of special or Ongoing requirements
Use appropriate judgement during critical environments.
Reproduce customer issues and if required, analyse the root cause; Check and verify any viable solutions available other than development –such as creating scripts, simple solutions etc.

Soft Skills Required

Strong communication skills (written and Verbal)
Clarity of thought
User centric approach
Sincere
Proactive
Self-motivated
Logical bent of mind (Analytical)
Team Manager
Flexible/adaptable
Strong verbal communication skills

L3 Support Engineer

Experience: | Location: Pune

Customer Success Manager

Education: MBA (IT)/ PGP/ PGDM

Experience: 10 years | Location: Pune

About the Role

As a Customer Success Manager at Accops, you will be responsible for nurturing customer relationships, ensuring product adoption, and delivering measurable business value for our customers. You will act as a key point of contact post-sales and play a pivotal role in driving customer satisfaction, retention, and growth.
This is a high-impact individual contributor role, ideal for candidates who are passionate about technology, customer value, and continuous learning.

Mandatory Requirements:

Experience in Customer Success, Account Management, Pre-sales, or Customer-Facing roles in a technology or IT/SaaS company.
Experience or interest in Virtualization, IT Security, or Cloud-based technologies is a plus.
Strong communication and relationship-building skills; able to interact confidently with mid to senior-level stakeholders.
Analytical mindset with the ability to draw insights from data and customer feedback.
Exposure to working with IT, Cybersecurity, or SaaS platforms is preferred.
Proactive, self-motivated, and eager to take ownership of customer outcomes.
Collaborative team player with a customer-first attitude.

Preferred Qualifications:

Bachelor's degree in engineering, Business, or related field.
MBA or master's degree in management/technology preferred (especially from IIMs or equivalent institutions).
Interest or background in Virtualization, IT Security, or Cloud-based technologies is a plus.
Familiarity with tools like CRM (Salesforce/Zoho), Customer Success Platforms, or data visualization tools is an advantage.

Key Responsibilities:

Develop strong relationships with assigned customers and act as their primary point of contact Post-Sales.
Understand customer goals, industry challenges, and key use cases to ensure effective onboarding and solution adoption.
Proactively monitor customer health metrics, product usage trends, and feedback to improve engagement and experience.
Conduct regular business reviews (QBRs) to share insights, gather feedback, and showcase value delivered.
Collaborate with Sales, Product, and technical teams to resolve issues, influence roadmap discussions, and align customer needs with Accops' offerings.
Identify opportunities for upselling, cross-selling, and expansion within existing accounts.
Maintain accurate documentation of customer interactions, feedback, and engagement outcomes.

Senior Systems Engineer - I

Education: BCA/MCA/BE/BTech (Preferably in Comp Sc/IT)

Experience: 5+ years | Location: Pune